COVID-19 Criteria Live Feed
Residential: COVID-19 : Mortgage Payment Holidays
Will the lender allow a Payment Holiday for existing customers who are experiencing financial difficulty during the Coronavirus outbreak?
Yes - accepted
6 month payment holidays are available.
3 months ago  20 August 2023
Yes - accepted
No longer applicable
one year ago  02 September 2022
Yes - accepted
Yes
2 years ago  15 November 2021
Yes - accepted
Yes
3 years ago  05 August 2020
Yes - accepted
Yes
4 years ago  26 May 2020
Yes with conditions
One of the ways we are helping is to offer customers impacted by coronavirus a mortgage payment holiday for up to 3 months.
We don't apply penalties for missed payments and a payment holiday won't have any adverse impact on your credit status.
If you need a Payment Holiday, please send us an email including the following information:
Name, Postcode and house number, Lender, Length of payment holiday (up to 3 months)
Please include Reason:
Loss of employment, Self-employed - business impact, Reduced hours, Illness/Self Isolating, Child care reasons, Other.
If you have a Co-operative Bank or Britannia mortgage, please email; britanniacollections@co-operativebank.co.uk
If you have a Platform, Mortgage Agency Services or Verso mortgage, please email; opt.plymouth@wmsl.co.uk
Existing mortgage customers can contact Co-operative Bank on: 08000 288 288
2 months ago  27 September 2023
Yes with conditions
We have a number of options that can help anyone experiencing financial difficulties and will work with borrowers to agree a solution that meets their circumstances. We assess each case individually and you can find more information and contact numbers in the 'Repayment difficulties' guide our website: www.leedsbuildingsociety.co.uk/mortgages/payment-difficulties/
Existing mortgage customers can contact Leeds Building Society on: 0345 050 5075
11 months ago  30 December 2022
Yes with conditions
West One Loans will consider allowing a Payment Holiday for existing customers who are experiencing financial difficulty during the Coronavirus outbreak.
one year ago  07 November 2022
Yes with conditions
As you may expect we are receiving a large number of enquiries relating to mortgage payments as a result of Covid-19. These are unprecedented times and our Collections Department is dealing with these enquiries as quickly as they can. Please bear with us; we will endeavour to respond to calls and emails as soon as possible.

If you would prefer us to call you back, please email your mortgage account number to collectionsenquiries@precisemortgages.co.uk and we will contact you as soon as possible. Please only email your mortgage account number and no other personal data. Alternatively, if you do wish to call us, you can contact us on 0800 781 8558.

Please note that there are a number of options available, including payment holidays. Note that in accordance with the guidance issued by the Credit Reference Agencies, the account status reported on credit files will be recorded as either ‘0' or ‘U'. This classification seeks to preserve the borrowers credit record during the payment holiday period. If a customer takes a Covid-19 related payment holiday it will not stop them getting a product transfer in the future if they otherwise would have qualified for one.

Please also note that if your payment is not due within the next 5 days, please call back at a later time to allow us to deal with the customers payments who are due.
2 years ago  21 September 2021
Yes with conditions
Yes subject to review.
3 years ago  01 April 2021
Yes with conditions
Please be assured that we'll do everything we can to support you if you are affected by COVID-19 - talk to us via the app, or call us on 0333 399 0050.
3 years ago  19 January 2021
Yes with conditions
Any Saffron customers directly affected should contact the customer services team as soon as they can, in confidence, on 0800 072 1100 and select Option 2 then 2, or visit the Saffron Building Society website.
3 years ago  23 December 2020
Yes with conditions
We will be speaking to credit reference agencies to ensure consistent treatment of those customers to whom a repayment holiday is made available.
We recognise that these are unprecedented and difficult times for customers. This is why we are offering customers who are up to date with their mortgage payments and impacted by COVID-19 the ability to self-certify if they need help. We will commit to help customers the best way for the individual, but an automatic payment holiday may not always be the most suitable approach and may not be required by all customers.

Should the customer wish, we could conduct a full assessment of their finances. It's therefore important that customers who believe they may be impacted by COVID 19, either directly or indirectly, contact their lender at the earliest possible opportunity to discuss if the payment holiday is a suitable option for them.
Existing mortgage customers can contact Stafford Railway on: 01785 223212
3 years ago  09 October 2020
Yes with conditions
If a customer contacts us to let us know they are have been negatively financially impacted due to the coronavirus/covid-19 outbreak, we will grant them a 3 month payment holiday. For them to be eligible the account must not be more than 1 month in arrears otherwise we would look to support them in other ways in line with our standard arrears management policies.

Nationwide have launched a new online Home Support Hub on their website to help clients get the ongoing support they need quickly and easily. https://www.nationwide.co.uk/support/coronavirus/mortgage-support

After the 3 months the payments they would have made are capitalised and added to the total balance of the remaining loan. At this point a recalculation will be done to take in to account the additional balance and generate a new monthly payment for the customer moving forward.
Customer will not be able to switch their mortgage to one of our other products whilst on a payment holiday. If they want to switch soon, please arrange their switch before they request a payment holiday

3 years ago  19 June 2020
Yes with conditions
To help customers restore financial stability, customers who have been impacted by Covid-19 will be offered Payment Holidays of up to 3 months where the following criteria is met;
Customers whose mortgage payments are up to date, impacted by Covid-19
Customers who are entering arrears / already in arrears (1-2 months) as a direct result of Covid-19.
You can ask to take a break of up to a maximum of three months by filling out our online form: https://www.halifax.co.uk/mortgages/existing-customers/payment-holidays/

Halifax have a new support tool available on their direct to client website, which provides clients with information on payment holidays and the options available to them where they have a mortgage payment holiday due to expire. There is new guidance around what options are available. Where possible they have asked that you encourage clients to go online after they have been contacted by them to self-serve. If clients need additional support, they should contact Halifax's dedicated telephony team on 0808 145 0951.
3 years ago  19 June 2020
Yes with conditions
As a responsible lender, it is crucial that we offer the right support to our customers at this time. We have therefore decided to offer customers who are potentially facing financial difficulty, a number of options to support them through this time. These include Repayment holidays for up to 90 days.
If you receive a query from a customer in relation to a payment holiday please refer them in the first instance, to the detailed mortgage FAQs on barclays.co.uk/coronavirus . The site contains all relevant information and the online form customers need to use to apply for a payment holiday
3 years ago  01 June 2020
Yes with conditions
We will work with every borrower during these difficult times to support them through their mortgage payments. We have a range of forbearance measures including interest only and payment holidays, which will be discussed on a case by case basis with each borrower.

As always we urge borrowers to contact us as soon as possible in the event of difficulty to ensure the best solution is put in place.
Existing mortgage customers should contact Hanley Economic on: 01782 255000
4 years ago  21 May 2020
Yes with conditions
In line with the announcement from UK Finance, customers with a Metro Bank mortgage will be able to request a three month repayment holiday where they are experiencing issues with their finances as a result of coronavirus.
Under usual circumstances we would assess the customer's financial situation and ask them to provide information so that we can consider what forbearance options may be the most suitable. We recognise that these are exceptional circumstances and we want to support our customers, so we are not asking them to provide proof in order for us to consider a repayment holiday. We only ask that they call us so that we can discuss their situation and how we can support them.
This measure covers residential mortgages and buy-to-let mortgages for landlords whose tenants are experiencing difficulty due to coronavirus. Customer who are already in arrears may not be eligible for a payment holiday, but there are other ways that we can support them so we encourage them to get in contact.
Existing mortgage customers can contact Metro bank by telephone on 0345 319 1200, by requesting a call back from https://www.metrobankonline.co.uk/mortgages/mortgage-callback-form/, by email at mortgageservicing@metrobank.plc.uk or visit https://www.metrobankonline.co.uk/mortgages/payment-holiday-application/ where they can apply online.
4 years ago  24 April 2020
Yes with conditions
Customers can call our Mortgage Service Team on 03330 140 146 to discuss all options or use the website to access a simple pro forma to obtain up to 3 months payment holiday. Other options may be available. Please Do Not Cancel your Direct Debit.
4 years ago  16 April 2020
Yes with conditions
Yes, but we do need to make sure that solution we offer is right for individual customer's circumstances. As we're dealing with extremely high numbers of calls at this time, we need to ensure we're prioritising the customers who need our help the most, so we'd ask you to call us only if you are having difficulties meeting your next mortgage payment.
If you find yourself in financial difficulties because of the impact of Covid-19, and are unable to make your next mortgage payment with us, please talk to us on 0345 1200 872 (for residential customers only).
We can discuss whether options including a payment holiday on your mortgage might be suitable for you, although this will result in you paying back more interest on your mortgage overall. In addition, we are currently waiving all of our late payment fees for mortgage customers.
4 years ago  15 April 2020
Yes with conditions
In line with the package of financial support announced by the Chancellor of the Exchequer, we are committed to support customers who experience difficulty with mortgage payments as a result of coronavirus.
If your clients are concerned about their financial situation please ask them get in touch with us at the earliest opportunity; we have a range of options that we can consider in order to provide the support they need.
They can email: mortgage.support@newcastle.co.uk or call our helpline number on: 0345 702 3083. Lines are open from 9am to 5pm, Monday to Friday.
4 years ago  31 March 2020
Yes with conditions
Please call the servicing number to discuss. Available if appropriate
4 years ago  31 March 2020
Yes with conditions
If a customer is concerned about their ability to pay their mortgage as a result of COVID-19 and would like to request a payment holiday of up to three months, they can now access an online request form, which is on our public website - hsbc.co.uk/help/coronavirus. · Please direct them to the How payment holidays work link. This will then take them to the page where they will be able to request a payment holiday and complete the Mortgage Payment Holiday Request Form.
Existing mortgage customers can contact HSBC on: 03457 404 40411
4 years ago  31 March 2020
Yes with conditions
In accordance with government policy, Bluestone Mortgages will offer a payment holiday of up to three months for eligible customers who are affected by Covid-19,
either directly or indirectly. This accommodation is available from 19 March 2020 until 30 April 2020, at which time it will be reviewed.

Customers will also be able to continue to make regular or ad-hoc payments to their mortgage during the payment holiday, to allow them to lessen the impact of the
increase to the mortgage balance if they are able to.
Existing mortgage customers can contact Bluestone on: 0800 368 1833
4 years ago  30 March 2020
Yes with conditions
Customers who are up to date with their mortgage payments and not currently in financial difficulty can request a 3 month payment holiday if they need help as a result of COVID 19. Customers will self-certify, disclosing that they are impacted by Coronavirus, we will not be asking for any further validation of this. Providing a payment holiday will not attract arrears or adverse Credit data. Once the payment holiday is over, we will look at options to recalculate deferred payments but will contact the client about this. These deferred payments mean that interest will not be collected on their balance (which is not reducing either). Once recalculated, their payment will increase as the balance + interest on the balance not collected during the holiday will be rescheduled over a slightly shorter term. If customers are ready to arrange an immediate payment holiday, they'll need to fill in the online mortgage payment holiday form and we'll action their request immediately.

Contact number for clients affected - 0800 121 8899
4 years ago  26 March 2020
Yes with conditions
To help customers restore financial stability, customers who have been impacted by Covid-19 will be offered Payment Holidays of up to 3 months where the following criteria is met;
Customers whose mortgage payments are up to date, impacted by Covid-19
Customers who are entering arrears / already in arrears (1-2 months) as a direct result of Covid-19.
Existing mortgage customers can contact Scottish Widows on 0800 001 5145, where they will receive assistance with their request
4 years ago  25 March 2020
Yes with conditions
If you are currently up to date with your mortgage payments, you or your family are affected by Covid-19 and you're struggling to pay your mortgage, then a payment holiday or other appropriate option will be made available to you; however, it is important that you speak to our team and formally agree the best option for you
4 years ago  24 March 2020
Yes with conditions
Yes
The Mortgage Lender have a dedicated Covid-19 hotline 0344 257 0427 for customers who will be unable to make their next payment. We ask that only customers who are concerned about making their next mortgage payment contact us so we can help those most in need.
A payment holiday can be granted to customers who are impacted directly or indirectly by the Covid-19 outbreak a payment holiday of up to 3 months.
4 years ago  24 March 2020
Yes with conditions
To help our mortgage borrowers at this difficult time due to Covid-19, in line with government requirements, esbs will consider payment holidays for those in need.
However, a payment holiday may not be in the customer's best interests, as the account will still incur interest charges during the payment holiday, and so the balance will increase leading to higher future payments without a term extension.
Therefore, we will look to ascertain each individual's exact circumstances to ensure they receive the most appropriate guidance within the available forbearance measures, many of which the Society has been using over many years. This could include moving to interest only payments as an example.
If the borrower opts for a payment holiday, up to a maximum period of 3 months, it will be agreed by us and if they have spare funds, payments of any amount could still be made during this period.
We will return a zero payment (unless a higher amount is agreed through forbearance) to the credit agencies so that their credit rating is not affected, and no arrears will be applied (unless an agreed payment is not covered).
We will also verify individual Equifax extracts to ensure accounts have been reported correctly, and we will waive our usual fee for changing the mortgage term or type.
Existing mortgage customers can contact Earl Shilton Building Society on: 01455 844422
4 years ago  23 March 2020
Yes with conditions
If your income has been impacted by Coronavirus and you know you are not going to be able to make your monthly mortgage payments, we can offer our existing mortgage customers a 3 month payment holiday.
You can apply for a mortgage payment holiday if:
Your ability to pay your mortgage has been affected by Coronavirus.
You're up-to-date with all your monthly mortgage payments.
You have consent from everyone named on the mortgage.
A mortgage payment holiday only means a break of up to 3 month from your mortgage payments, and you will need to make up these payments through the term of your mortgage.
Payments to both capital and interest are suspended during the agreed period and interest will continue to accrue during the holiday period. Payments are recalculated at the end of the holiday period to repay the new balance over the remaining term.
There is currently no facility for an Interest Only Switch process for customers on Capital and Interest mortgage contracts. Customers can apply for a payment holiday online on https://customerforms.natwest.com/apps/secure/applicationforms_dda/asp/form.asp?appid=126
Existing mortgage customers can contact Natwest on: 0345 302 0190
4 years ago  23 March 2020
Yes with conditions
If your income has been impacted by Coronavirus and you know you are not going to be able to make your monthly mortgage payments, we can offer our existing mortgage customers a 3 month payment holiday. You can apply for a mortgage payment holiday if: Your ability to pay your mortgage has been affected by Coronavirus. You're up-to-date with all your monthly mortgage payments. You have consent from everyone named on the mortgage. A mortgage payment holiday only means a break of up to 3 month from your mortgage payments, and you will need to make up these payments through the term of your mortgage.
We need you to send an email to us at mortgage-paymentholiday@ulsterbank.com providing the key information we need to review and process your request.
Please ensure you include all the following information within your email:
All mortgage account numbers for which you are seeking a payment holiday
Your full name (including any middle names)
Property address details for the mortgage number(s) provided
Please confirm if all your mortgage payments are up to date
How many months payment holiday are you looking for (1, 2 or 3)
From the start of which month would you like the payment holiday to commence

Alternatively, existing mortgage customers can request a call back on: https://digital.ulsterbank.co.uk/personal/mortgages/manage-your-ulster-bank-mortgage.html
4 years ago  23 March 2020
Yes with conditions
If your mortgage customers have been financially impacted by Coronavirus and they are worried about how they are going to pay their mortgage, please ask them to contact us. We're here to help with a range of available options:
Agree a payment holiday of up to three months as outlined in the Chancellor's address on Tuesday, 17 March 2020.
Agree a reduction on the monthly payments for three months.
Extend the term of the mortgage to reduce the monthly payments.
Change the way they make their payment or the date of the direct debit.
Together we can review their individual circumstances to find a solution that is right for our customers.
Call us 0800 783 0847
Email us at leeksupport@leekunited.co.uk
4 years ago  23 March 2020
Yes with conditions
Yes, Vernon will consider granting a 3 month payment holiday during the Covid-19 outbreak. They will consider this is a customer is experiencing financial difficulty directly or indirectly as a result of the virus. No fee is applicable. The missed payments will be capitalised on Capital and Interest, the term will be increased on Interest Only. Mortgage Payment holidays will not affect credit score. We generally won't accept an application for a payment holiday if the customer is already in arrears. There are other forebearance measures available and these will be discussed with clients on a case by case basis.
Existing mortgage customers can contact Vernon Building Society on 0161 429 4303
4 years ago  23 March 2020
Yes with conditions
We're aware your Post Office Money customers may be finding this situation difficult, so we're following UK Finance guidelines and are offering mortgage payment breaks of up to three months to those that need it. This will be available to both residential and Buy to Let mortgage customers. These payment breaks offered will not affect customers' credit files at the Credit Reference Agencies.
If your customer would like to apply for a payment break, please ask them to fill in and submit a Payment Break Application Form which can be found here https://www.bankofirelanduk.com/mortgages/existing-customer/coronavirus-support/
If their payment is due within the next 7 days and they need immediate financial support, please ask them to call us on 0800 1699722*. We are experiencing high call volumes at the moment though, so it may take a while to get to them. Please be aware that you cannot arrange this on behalf of your customer.
4 years ago  23 March 2020
Yes with conditions
Bank of Ireland UK are following UK Finance guidelines and will be offering payment breaks up to 3 months to those that need it.
We'll provide this option to your customers that have residential and Buy to Let Mortgages.
If you would like to apply for a payment break, please fill in and submit the form at https://www.bankofirelanduk.com/mortgages/existing-customer/coronavirus-support/:
However, if your payment is due within the next 7 days and you need immediate financial support, please give us a call on 0800 1699722. We are experiencing high call volumes at the moment though, so it may take a while to get to you.
4 years ago  23 March 2020
Yes with conditions
We expect the COVID-19 disruption to continue for some time and we are aware that our borrowers may be financially impacted. If you are experiencing or foresee any financial difficulties, our advice is to get in touch with us as soon as possible using our website. We will look at every customer's situation on an individual basis to determine what solutions we can offer and will allow a 3 month payment holiday for anyone who is affected by COVID-19 as per the recent UK Finance guidelines.
Please visit the Society's website using this link to speak to us. https://www.hrbs.co.uk/contact/
4 years ago  23 March 2020
Yes with conditions
We know you may be worried about being impacted financially due to coronavirus (COVID-19), and we want to support you. We have put a range of measures in place to help support you if you're experiencing financial difficulties as a result of the outbreak including payment holidays on Mortgages, and Loan deferral for up to three months. Please contact us for more information.
Existing mortgage customers can contact Natwest International on: +44 (0) 1624 632323
4 years ago  22 March 2020
Yes with conditions
We already have policies in place to help borrowers who fall into financial difficulty, and this includes circumstances caused by Coronavirus. We have also signed up to the UK Finance led agreement to support customers who have been financially impacted due to Coronavirus. This help includes allowing members to reduce or defer mortgage payments for up to three months if needed.
Importantly, we will work with you to identify the options we have to help you manage your particular situation, so please contact us as at the earliest opportunity if you're facing financial difficulty.
You can contact us either by calling our Customer Services team on 0345 241 3784 or messaging us via the Live Chat function on our homepage.
4 years ago  22 March 2020
Yes with conditions
Https://uk.virginmoney.com/virgin/mortgage-payment-holiday/ - Please complete this form if you are experiencing financial difficulties due to the current coronavirus situation, and would like to arrange a mortgage payment holiday.

We'll take a look at your request and come back to you over the next week to confirm when your mortgage payment holiday will start.

Our contact centres are extremely busy at the moment, so completing this form to request a mortgage payment holiday is the fastest way for it to be put in place for you.
Existing mortgage customers can contact Virgin on: 0345 602 8301
4 years ago  22 March 2020
Yes with conditions
If you are having difficulty paying your mortgage as a result of the coronavirus outbreak, please contact our mortgage team to discuss your options. You can email us at homortgages@scotbs.co.uk
Existing mortgage customers can contact Scottish Building Society on: 0345 600 4085
4 years ago  22 March 2020
Yes with conditions
If you've been affected by Coronavirus, due to illness, self-isolation or any other factor, and are worried about future payments, there are ways we can help. Here are some of the support options available for mortgage customers;
Change the way you make your payments, or the date you pay them on
Agree on reduced payments for a period
Arrange a new payment plan to help you through this difficult period
Look to increase your mortgage term to a longer period of time (reducing your monthly payments).
A mortgage holiday of up to three months, as outlined in the Chancellor's statement on March 17th - those interested in this option should contact paymentholiday@thenottingham.com and the team will be in touch to assess your eligibility
For all other payment difficulty queries, contact our Customer Support Team and they will go through your individual circumstances and discuss the best options to help. Email collections@thenottingham.com and request a call back.
Existing mortgage customers can contact The Nottingham on: 0115 956 4670
4 years ago  22 March 2020
Yes with conditions
Customers experiencing a temporary loss of income due to the Coronavirus outbreak can apply for a payment break or holiday subject to proof of change in circumstances. This will not impact customer's credit reports and no fees will be charged although interest will still accrue.
Existing mortgage customers can contact Norton Home Loans on: 01709 512513
4 years ago  22 March 2020
Yes with conditions
We are open for business but please bear with us as we adapt to the impact of Covid19 (Coronavirus)

The Society is monitoring the outbreak of Covid19 (Coronavirus) closely to ensure we are taking the necessary steps to protect our colleagues, maintain our services and support our customers. We expect the Covid19 disruption to continue for some time and although the effects should be temporary, we are aware that our borrowers may be financially impacted. 

To support borrowing members, whether they are impacted directly or indirectly by the Covid-19, Newbury Building Society like many other mortgage lenders will offer a payment holiday for up to 3 months to those members who are up to date with their mortgage payments and are experiencing issues with their finances as a result of the Covid-19. There are other solutions available.

Please refer to the information provided to borrowers on our website.

Please bear with us
Due to the impact of Covid19, our Customer Service Teams in branches and head office are experiencing higher than normal volumes of calls and transactions.

We would like to thank you for your patience and will deal with enquiries as soon as we can. In these difficult times, we remain focused on providing you with the excellent service and support you have come to expect of us, and we thank you for your continued loyalty.

Our Helpdesk remains open and the team is contactable to help with any mortgage cases you may have.

Please continue to check www.newbury.co.uk for the latest updates.
Existing mortgage customers can contact Newbury Building Society on: 01635 555 700
4 years ago  21 March 2020
Yes with conditions
Market Harborough Building Society has Mortgage Specialists on hand to offer assistance if customers are being affected by COVID-19 (Coronavirus) and are concerned about making forthcoming mortgage payments. The Society can offer various potential solutions and encourage customers to contact us directly and discuss options available to them based on their individual circumstances.
Existing mortgage customers can contact MHBS on: 01858 412610
4 years ago  21 March 2020
Yes with conditions
We encourage you to contact us and we will offer as much support as we can, and provide payment relief where possible. You can contact us by calling our Mortgage team on 01582 463133.
4 years ago  21 March 2020
Yes with conditions
We recognise that these are unprecedented and difficult times for our borrowers. For any mortgage members concerned about meeting their mortgage repayments at this time please contact our Mortgage Servicing Team at the earliest possible opportunity to discuss what options are available to you.
Existing mortgage customers can contact Dudley Building Society on: 01384 231414
4 years ago  21 March 2020
Yes with conditions
If you've been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help.

Please get in touch with us as soon as possible so we can discuss your individual circumstances and find ways in which we can support you. The sooner you contact us, the more we can do.
Existing mortgage customers can contact Clydesdale on: 0800 121 4203
4 years ago  21 March 2020
Yes with conditions
We recognise that some of our customers could experience financial difficulties in the coming weeks due to coronavirus-related disruption.

We will work with each customer on an individual basis to assess what help is available to help them manage their finances.

We would encourage any customers who think they may be affected to contact us as soon as possible.
Existing mortgage customers can contact Al Rayan on: 0808 231 2906
4 years ago  21 March 2020
Yes with conditions
In the current circumstances we remain focused on our customers.
We understand that the Coronavirus risk may result in our customers needing additional support and we will look to be as responsive as possible.
Specifically, for homebuyers and landlords facing financial difficulty, we will help assess their needs to find a suitable payment strategy, which will include providing a payment holiday, if necessary. In addition, savers facing hardship will be able to access funds deposited in our notice or fixed term accounts at short notice and with no penalty.
The above is very much in line with the Bank's existing policies to support customers experiencing issues.
We would encourage any customer that is facing financial difficulties to contact us to discuss how we can support them.
Existing mortgage customers should contact Gatehouse Bank on: 020 7070 6984 or 020 7070 6981
4 years ago  20 March 2020
Yes with conditions
We appreciate you might be concerned about the impact of coronavirus and want to reassure you that we're here to help with any worries you might have about your savings and mortgages with us. We want to be as flexible as we can be in helping our Members and colleagues through these challenging times. Principality Building Society will consider up to a 3 month payment holiday should they be unable to make their next mortgage payment.

Our priority remains the wellbeing of our Members and colleagues but in order for us to ensure we're able to help our most vulnerable Members, please only call us if you require immediate assistance with your mortgage.

Customers should contact - arrearsreferrals@principality.co.uk
Existing mortgage customers can contact Principality on: 0330 333 4000
4 years ago  20 March 2020
Yes with conditions
We will be offering residential mortgage customers the opportunity of a three month mortgage payment holiday.

The customer would need to call 0800 015 8026 and we would need to capture the reasons why they are looking to take up this offer to fully understand this is the best solution for them. Customers would need to be aware that interest/fees will still accumulate on the mortgage and at the end of the three month holiday payment the monthly mortgage payments will increase as a result of the three month payment holiday. This will not have an adverse effect on their credit report.
4 years ago  20 March 2020
Yes with conditions
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
4 years ago  20 March 2020
Yes with conditions
If you are able to maintain your mortgage payments, you should continue to do so. However, if you have been financially impacted by COVID19 and this is impacting your ability to meet your monthly mortgage payment, then you are able to request a payment holiday up to a maximum of 3 months as long as you are currently up to date with your mortgage repayments without any impact on your credit file. If you are currently in arrears, please contact our financial difficulty team on 0345 835 3374 (open 8am - 7.30pm weekdays and 8am - 12.30pm Saturday), who will be able to support you with alternative treatments.

If you choose to take a payment holiday you will need to be aware that the interest usually charged within your monthly payments will be added to the balance of the mortgage. Your account will be re-calculated at the end of the instalment break and written confirmation will be sent out approximately 2 weeks before your payments are due to restart. The payment will be calculated at that time using your higher balance and spread throughout the remaining term.

Switching to a new mortgage deal is not permitted during a payment holiday.
4 years ago  20 March 2020
Yes with conditions
The Society will treat all cases of financial distress sympathetically. In a period of great uncertainty and what can only be described as extraordinary circumstances, we accept that there will be an increased number of borrowers who will find it difficult to maintain their monthly mortgage repayments.
Should you find yourself in this situation, please do contact us at the earliest opportunity.
When contacting the Society, please be mindful that we may ourselves have reduced numbers of personnel and getting to speak with a member of the mortgage department, might take a little longer than usual.
You can contact us in a number of ways: by phone 01768 863675 (option 1); via secure messaging through your @PBS login; by email to support@penrithbs.co.uk; or via Facebook Messenger.
Please note, we will not share any account information with you through email or Facebook Messenger – but you can certainly send us a summary of your requirements and request a call back.
4 years ago  20 March 2020
Yes with conditions
This can be considered.
Existing Mortgage customers should call the support team on: 03333990050
4 years ago  20 March 2020
Yes with conditions
We know Coronavirus is leaving some people unsure of whether they're going to be able to rely on their income. If you're concerned about whether you're able to make your mortgage payments please contact us as soon as possible, we have a supportive team who can help you. Contact the team on 0345 601 3344 or take a look at our payment difficulties guide.
4 years ago  19 March 2020
Yes with conditions
Any customer experiencing financial difficulties should contact the Society on 0800 783 2367 to discuss both their personal situation and the options that may be available to them.
4 years ago  19 March 2020
Yes with conditions
The Society understands that some of its borrowers may find themselves in financial difficulty as a result of issues associated with Coronavirus. We would encourage any borrower who is experiencing difficulties to contact us as soon as possible. To support borrowing members, whether they are impacted directly or indirectly by Coronavirus, Mansfield Building Society like many other mortgage lenders will consider offering a payment holiday for up to 3 months to those members who are up to date with their mortgage payments and are experiencing issues with their finances as a result of Coronavirus.

This may not be the right solution for you and so any member who is concerned about their current financial situation should get in touch with us at the earliest possible opportunity to discuss what options may be suitable for them.

The Society's friendly and experienced staff will look to understand each customer's individual circumstances on a case by case basis to help you reach the most appropriate solution. Please contact us on 0800 092 8564 or 01623 676344 for advice or support, or by e-mail to mortgages@mansfieldbs.co.uk.
4 years ago  19 March 2020
Yes with conditions
We have agreed to support customers who are facing difficulties, as a direct result of COVID-19. Customers will need to contact Kent Reliance to discuss on what basis they are experiencing difficulties. We will then be able to explain the process and impact of a potential payment holiday, agreeing the right course of action to ensure we are working closely with our customers.
Existing mortgage customers can contact Kent Reliance on: 0345 671 7274
4 years ago  19 March 2020
Yes with conditions
Affected borrowers who are up to date with their mortgage payments and seeking a mortgage payment holiday are asked to complete and return our self-certification request form by post or by email to paymentqueries@ibs.co.uk (we suggest using secure email where possible). Agreed arrangements will not be reported to credit reference agencies.

Please note borrowers who are already in a payment shortfall or arrears will need to contact us in the first instance to discuss the options available.

To get in touch with our mortgage payments team please call us on 0330 123 0773 or email us at paymentqueries@ibs.co.uk.
4 years ago  19 March 2020
Yes with conditions
Yes we will support the 3 month payment holiday with each request being considered on a case by case basis.

Anyone concerned will need to contact our financial support team as soon as they can by emailing customersupport@darlington.co.uk, titling their email “Payment Holiday” and quoting their name and 8 digit account number in the email. Alternatively, Existing mortgage customers should contact Darlington on: 01325 366366
4 years ago  19 March 2020
Yes with conditions
Borrowers who may be experiencing mortgage payment difficulties as a result of Coronavirus should contact us at the earliest opportunity to discuss the range of payment options available. This can be done by completing this form and emailing to mortgages@chorleybs.co.uk. Upon receipt of this the Society will confirm next steps to them.If required, borrowers will be able to take a 3 month payment holiday. During this period, if they wish they will be able to make a nominal payment to their account or the equivalent of interest only by standing order.If the above arrangements are put into place this will not be recorded on the customer's credit file.However, in the scenario that a customer doesn't contact us and misses payments or has payment shortfalls these will continue to be recorded with the credit reference agencies.
Existing mortgage customers can contact Chorley on: 01257 235001
4 years ago  19 March 2020
Yes with conditions
Yes, as per government policy we will grant a 3 month payment holiday to anyone wanting to self-certify that they are impacted by COVID-19. No additional evidence or financial statement are required.
Existing mortgage customers can contact Together on: 0333 455 2305
4 years ago  18 March 2020
Yes with conditions
Owner occupier cases where the borrower is experiencing financial difficulties will be considered on a case by case basis.
Existing mortgage customers should contact Castle Trust on: 0800 652 0008
4 years ago  18 March 2020
Yes with conditions
The Society is committed to supporting members in financial hardship through these difficult times and will absolutely commit to offering the 3 month payment holiday facility. We are currently looking at how best we implement this operationally and how we communicate with our members. We will be logging all requests and will come back to the member with confirmation as soon as possible.
Existing mortgage customers should contact Buckinghamshire Building Society on: 01494 879517
4 years ago  18 March 2020
Yes with conditions
At the moment we are speaking to customers on a cases by case basis. Customers should contact us directly if they are worried about their circumstances.
Existing mortgage customers should contact Bath Building Society on: 01225 475719
4 years ago  18 March 2020
Yes with conditions
Yes
The Mortgage Lender have a dedicated Covid-19 hotline 0344 257 0427 for customers who will be unable to make their next payment. We ask that only customers who are concerned about making their next mortgage payment contact us so we can help those most in need.
A payment holiday can be granted to customers who are impacted directly or indirectly by the Covid-19 outbreak a payment holiday of up to 3 months.
  
Please Refer to Lender
Contact Foundation to discuss on a case by case basis


one year ago  11 August 2022
Please Refer to Lender
Please refer.
2 years ago  11 March 2022
Please Refer to Lender
Refer to lender
2 years ago  07 January 2022
Please Refer to Lender
Coronavirus: Mortgage payment concession
Among the many pressures caused by the recent outbreak of coronavirus (covid-19), we fully understand that our members may be feeling financial pressures.
What can The Marsden do to help?
We are committed to supporting our members through this difficult time so if you think you'll have difficulties making your monthly mortgage payments because of the impacts of coronavirus, we can help by offering a concession on your monthly payments based on your circumstances.
What is a concession?
A concession is a short-term reduction in your monthly payments, sometimes referred to as a payment holiday. We are able to offer a concession of up to three months depending on your circumstances.
Can I apply for a concession?
You can apply for a concession if:
- Your household finances have been affected by measures put in place due to coronavirus, for example a reduction in working hours, temporary closure of firms, self-isolation due to having symptoms of the virus or caring for someone with symptoms
- You are up to date with your mortgage payments
- You have consent from everyone named on the mortgage
Is a concession the best option for me?

It is important to note that a concession is a temporary reduction in your normal monthly payments, and the amount owed will still need to be repaid and attract interest until it is repaid.

This means that unless you come to an arrangement to repay the concession, your mortgage payments will be recalculated when your concessions ends, meaning your monthly payments may How can I apply for a concession?

Please contact us on 01282 440500 and we will discuss your individual needs and see what we can do to help
increase. In this case, the total amount of interest you pay over your mortgage term will increase.


4 years ago  23 March 2020
Yes by exception
Potential forbearance measure subject to case specifics by assessment.
2 years ago  09 August 2021
No - not accepted
No longer applicable
one month ago  27 October 2023
No - not accepted
N/a - No longer an issue
5 months ago  11 July 2023
No - not accepted
No long applicable
5 months ago  06 July 2023
No - not accepted
During the Covid-19 outbreak, payment holidays were available for customers affected by Covid. This scheme has since ended and is no longer available.
6 months ago  13 June 2023
No - not accepted
N/A
7 months ago  03 May 2023
No - not accepted
No longer applicable.
8 months ago  31 March 2023
No - not accepted
N/A
8 months ago  20 March 2023
No - not accepted
N/A
12 months ago  07 December 2022
No - not accepted
N/a
one year ago  08 November 2022
No - not accepted
If any Borrower had taken a payment holiday as a result of
COVID, the following treatment will apply:
(a) Secured Debt Mortgages must be back to repaying full instalments.
(b) Unsecured Debt case will be declined if payment holiday was taken in the last six
months.
2 years ago  23 February 2022
No - not accepted
No longer applicable.
2 years ago  07 December 2021
No - not accepted
We are no longer offering customers Payment holiday option. However, in any difficulty to pay your monthly payment, customers can contact Aldermore.
We also have other options available, including making overpayments. If you're able to make an overpayment in the short term you could reduce your monthly payments later on. There are some account terms and conditions and eligibility criteria that apply to this. We can discuss this in more detail if it's an option for you.
Existing mortgage customers can contact Aldermore on: 0333 321 1000 (selecting option 2, option 1, then option 4) or mortgage.servicing@aldermore.co.uk.
2 years ago  08 September 2021
No - not accepted
We recognise that the coronavirus outbreak has caused financial difficulty for many people. Existing customers should get in touch and we can explain the process.
Existing mortgage customers can contact Masthaven on: 0207 036 2012
2 years ago  25 August 2021
No - not accepted
The lender is currently formulating their criteria and policy. Please check back over the coming days for the details as they are released.
Existing mortgage customers can contact Beverley Building Society on: 01482 881510
4 years ago  22 March 2020
No - not accepted
The lender is currently formulating their criteria and policy. Please check back over the coming days for the details as they are released.
Existing mortgage customers can contact Bank of China UK on: 0800 389 5566
4 years ago  22 March 2020
No - not accepted
The lender is currently formulating their criteria and policy. Please check back over the coming days for the details as they are released.
Exisiting Mortgage customers can contact MBS on: 01664 414141
4 years ago  21 March 2020
No - not accepted
The lender is currently formulating their criteria and policy. Please check back over the coming days for the details as they are released.
Existing mortgage customers can contact The Loughborough Building Society on: 01509 631952 or email mortgages@theloughborough.co.uk.
4 years ago  21 March 2020
No - not accepted
The lender is currently formulating their criteria and policy. Please check back over the coming days for the details as they are released.
Existing mortgage customers can contact Kingdom Bank on: 0115 921 7250
4 years ago  21 March 2020
No - not accepted
The lender is currently formulating their criteria and policy. Please check back over the coming days for the details as they are released.
Existing mortgage customers can contact Ecology Building Society on: 01535 650 770
4 years ago  21 March 2020
Information
The lender is currently formulating their criteria and policy. Please check back over the coming days for the details as they are released.
Existing mortgage customers can contact First Trust on: 0345 6005 925
4 years ago  21 March 2020